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I received the wrong product, the product is missing or damaged, what now?

Dat is natuurlijk niet de bedoeling! Stuur ons zo snel mogelijk een e-mail via [email protected] met je ordernummer, een foto en uitleg van het probleem. We zorgen ervoor dat het snel wordt opgelost en je het juiste of een onbeschadigd product ont

Can you use different nematodes at the same time?

Yes, it is certainly possible to use several nematodes at the same time. The nematodes are specifically targeted against different pests and will not “attack” each other. This makes it possible to have a targeted approach to multiple types of pests i

How do I know if the Felti, Carpo, Phora or Phasma nematodes are still good?

The most important thing is that the nematodes do not smell excessively and are readily soluble in lukewarm water. In addition, it is important that there are no wet spots in the nematodes. If you have doubts about the quality of the nematodes, send

The product has been on the road for more than 2 days, are the Heroes still alive?

Sure! Our Heroes can take a beating. PostNL picks up the packages every day at the end of the afternoon, and until then the products are kept at the right temperature. Once PostNL picks up the packages, the Heroes remain good for at least five days.

How long does it take for the pest to be gone after deploying Insect Heroes?

This depends on the type of infestation and its severity. Usually, the first result is visible after 14 days, and a decrease is present after 21 days. Repeat treatments are often needed to completely break the life cycle of the pest. For specific adv

How long can Insect Heroes be stored?

We recommend using the Heroes as soon as possible after receiving them. Do you still want to store them? Here are our tips:. Note: the sooner you use them, the more effective they are!

Can you combine products with each other?

Yes, it is certainly possible to use several Heroes on a plant at the same time. Our Heroes each have a specific task and work well together to tackle different pests effectively. This allows you to control several pests at the same time without the