Delivery

Help, my package is more than two days on the way

No worries!!! The Heroes can take a beating. PostNL picks up the packages every day at the end of the afternoon and until then it is kept refrigerated. From the moment the packages are taken by PostNL, the products are good for at least five days. Ch

My package has been delivered according to PostNL, but I didn't receive anything?

Unfortunately, it may happen that PostNL indicates that your package has been delivered, while you have not yet received it. This happens more often and in most cases the parcel is delivered the next working day or the day after. Sometimes it is also

How much shipping costs are charged?

For orders over €20, shipping is free. For orders below this amount, we charge a standard rate of €3.95 for shipping.

How long will it take for the package to arrive?

We ship our packages with PostNL. If you order before 15:00 the package will be shipped the same day. In 95% of the cases the package will arrive within 2 days. Around holidays or vacations the delivery might be delayed 1-2 days.

Can I physically pick up my order?

Unfortunately, at this time it is not possible to physically pick up orders. However, we will ensure that your order is delivered to your home quickly via PostNL.

Can I pick up the package at a parcel point?

Unfortunately, that's not possible. Fortunately, you don't have to stay home for it! Our packages are generally letterbox packages that are simply delivered to your mailbox. So you can receive your order without worrying about picking it up at a parc

Do you also ship abroad?

No, we currently do not ship abroad from our Dutch website. We do this intentionally to keep the transport chain short and thus guarantee a fresher product at the customer's doorstep. But no worries! For customers in France, Belgium and Germany, we h

How can I track my package?

We work together with PostNL. As soon as your package is packed, you will receive an e-mail with a Track & Trace code. With this code you can easily follow the status of your package and see when it will be delivered to you.

Can I delay package delivery?

Unfortunately, it is not possible to postpone the delivery of your package. All orders placed before 3 p.m. will be picked up by PostNL the same day. From then on, it will take about 1 to 2 days before the package is in your mailbox. Please note that

Is it useful to post a note regarding the package or delivery?

No, unfortunately this is of no use. The deliverers and packers do not get to see these notes, so it has no added value. If there is something wrong, please contact us first via email: [email protected]. We will be happy to think with you and find