Unfortunately, it is not possible to return live products. For other non-live products, you can return them within 14 days, provided they are in their original condition. For more details, please see our shipping & returns page. Want to return a prod

Unfortunately, it is not possible to return live products. For other non-live products, you can return them within 14 days, provided they are in their original condition.For more details, please see our <a href="https://insectheroes.nl/en/pages/shipping-returns" rel="noopener noreferrer" target="_blank">shipping &amp; returns page.</a>Want to return a product? Please send an email to <a data-fr-linked="true" href="https://insectheroes.nl/en/pages/contact" rel="noopener noreferrer" target="_blank">info@insectheroes.nl</a>, stating your order number, and we will assist you with the return process. Please note that the cost of return shipping is at your own expense.

Can I return my products?

It may take up to 10 business days to receive your refund. We do our best to process the process as quickly as possible. Once the refund has been initiated, you will receive a confirmation email.

It may take up to 10 business days to receive your refund. We do our best to process the process as quickly as possible. Once the refund has been initiated, you will receive a confirmation email.

How long will it take to get my money back?

Insect Heroes

Return policy & guarantee

Help, my package is more than two days on the way

My package has been delivered according to PostNL, but I didn't receive anything?

How much shipping costs are charged?

How long will it take for the package to arrive?

Can I physically pick up my order?

Can I pick up the package at a parcel point?

Do you also ship abroad?

How can I track my package?

Can I delay package delivery?

Is it useful to post a note regarding the package or delivery?

Delivery

How can I add a discount code?

My discount code is not working, now what?

I did not receive an order confirmation, now what?

Can I also cancel or change my order?

Where can I find the invoice?

Product is on temporary out of stock, now what?

What exactly are the payment options?

Can I change my address after placing an order?

Ordering & payments

I received the wrong product, the product is missing or damaged, what now?

Can you use different nematodes at the same time?

How do I know if the Felti, Carpo, Phora or Phasma nematodes are still good?

The product has been on the road for more than 2 days, are the Heroes still alive?

How long does it take for the pest to be gone after deploying Insect Heroes?

How long can Insect Heroes be stored?

Can you combine products with each other?

Products

Are you also available by phone?

Contact

Help I do not know which pest I am suffering from

Should I repeat the treatment? And how often?

Can I use Insect Heroes in combination with chemical pesticides?

Can I fertilise & dethatch my lawn in combination with nematodes?

Which insect pests can be controlled with Insect Heroes?

Tips to prevent pests in houseplants

Help, I suffer from yellow and/or brown leaves on houseplants?

Help, I see black bugs in my plant!

Help, I am suffering from white bugs in my plant!

General

How often should I repeat with nematodes?

Nematodes against fungus gnats do not work

What are fungus gnats and where do they come from?

What is the best way to control fungus gnats?

How do fungus gnats get into your home?

Are fungus gnats harmful to plants?

How to prevent fungus gnats in potted plants?

What are the best nematodes against fungus gnats?

Fungus gnats

When is the best time to control chafer grubs?

What are chafer grubs and how do you recognise them?

Why are chafer grubs harmful to your lawn?

How can you prevent grubs in your lawn?

Which nematode works best against grubs?

Chafer grubs

How should I control leatherjackets?

Leatherjackets

How can I control the vine weevil?

Vine weevil

Can I use the big yellow sticky traps together with Carna and Irski against thrips?